Frequently Asked Questions

Reserving your private tour is seamless and fast:

1. Browse our Tours Catalog and select your desired experience.
2. Choose your travel date, number of guests, and provide your hotel/villa pickup location.
3. Select your payment option: 30% Down Payment (DP) to secure your slot, or 100% Full Payment.
4. Click Book Now to proceed to our secure DOKU Jokul payment gateway.

Once completed, you instantly receive an official digital invoice with full booking details and a confirmation email via Brevo.

To give you maximum financial flexibility, you can lock in your private female guide, driver, and reserved attraction tickets by paying a 30% deposit online.

The remaining 70% balance is settled directly on the day of the tour. You can pay your guide in Indonesian Rupiah (IDR cash) or via on-site bank settlement. Your booking page and receipt will clearly display the exact remaining balance due.

We partner with DOKU Jokul, Indonesia’s leading Bank Indonesia-licensed payment gateway, to provide military-grade 256-bit encrypted transactions:

• International Guests: Visa, MasterCard, JCB, and American Express credit/debit cards with 3D-Secure verification.
• Indonesian Guests: QRIS (GoPay, OVO, Dana, ShopeePay, BCA Mobile, Livin') and Virtual Accounts (BCA, Mandiri, BRI, BNI, Permata, CIMB).

Note: We never store your full card details or CVV on our servers.

Payment links remain active for 60 minutes from checkout creation. This window ensures real-time availability for our limited roster of certified female guides.

If an invoice expires before payment is finalized, the booking status automatically marks as Expired without any financial penalty. You can instantly restart the reservation from the tour page whenever you are ready.

Our team comprises licensed, native Balinese female guides who have grown up immersed in the island’s rich cultural heritage. Every guide undergoes strict background verification, CPR/first-aid training, and hospitality certification.

More than just guides, they are cultural ambassadors who provide genuine sisterhood, candid local stories, and respectful access to authentic sacred rituals.

Yes, 100%. Our platform was built specifically to empower solo female travelers, mothers traveling with daughters, wellness retreats, and female friend groups.

With Female Guide Bali, you never have to worry about intrusive behavior, price gouging, or uncomfortable interactions. We prioritize your privacy, comfort, physical safety, and peace of mind at every step.

Yes! We warmly welcome couples, families with children, and respectful mixed private groups who appreciate our cultural depth, warm hospitality, and community-driven mission.

• 48+ Hours Before Tour: 100% Full Refund of any amounts paid, no questions asked.
• 24 to 48 Hours Before Tour: Down payment is non-refundable but can be converted into 100% tour credit valid for 12 months.
• Under 24 Hours or No-Show: Non-refundable due to pre-allocated guide fees and non-refundable temple permits.

Refunds are processed back to your original payment card or bank account within 3–7 business days.

If extreme weather (such as severe maritime waves affecting fast boat crossings or heavy volcanic rain on Mt. Batur) forces a tour cancellation:

1. We first offer free rescheduling to another sunny day during your stay.
2. Or we offer a customized cultural alternative (e.g. Balinese cooking class, silver making, or spa ritual).
3. If neither works for your schedule, we issue an immediate 100% Full Refund.

Yes! You can reschedule your tour free of charge up to 24 hours prior to departure, subject to guide availability. Simply message our WhatsApp support with your Booking Code (e.g. FGB-XXXXXXXX).

All our tours include private door-to-door roundtrip transfers for accommodations located in:

Pickups outside these main zones (e.g. Uluwatu, Amed, Lovina, Sidemen) can be arranged with a nominal fuel surcharge.

• Comfortable Footwear: Walking shoes or sturdy sandals for temple stone steps and terraced walks.
• Sun Protection: Eco-friendly reef-safe sunscreen, sunglasses, and a wide-brim hat.
• Temple Etiquette: Shoulders and knees must be covered at sacred shrines. (We provide complimentary sanitized traditional Balinese sarongs and sashes on all cultural tours).
• Swimwear & Change of Clothes: Essential for waterfall swims, rafting, or boat journeys.
• Small Cash (IDR): For personal snacks, artisan souvenirs, or optional guide gratuities.

Yes, 100% transparent pricing. Every tour package clearly outlines all inclusions. Unless explicitly stated otherwise, your price covers:

• All official temple entrance tickets, waterfall permits, and village donations.
• Certified safety gear (ATV helmets, rafting vests, snorkeling masks).
• Chilled bottled mineral water and refresher towels throughout the day.
• Private air-conditioned transportation with fuel and parking charges included.

Yes! Bali has an outstanding culinary landscape for vegan, vegetarian, halal, and gluten-free diets. Simply mention your dietary requirements in the Special Notes field during booking, and your guide will curate an exceptional culinary stop suited to your preferences.

We operate a fleet of modern, late-model private MPVs and SUVs (Toyota Innova Reborn, Toyota Avanza, and Toyota HiAce for larger groups). All vehicles are non-smoking, strictly maintained, equipped with dual air conditioning, phone chargers, and comprehensive passenger insurance.